FAQ

General

Q: Do you have gift certificates?

Yes, we have Puff Palace and Blades for Life gift certificates, but they can both be used store wide.

Q: Where are you located?

We are located at 579 Stone Road, Rochester, NY 14616, in the Dewstone Plaza.

Q: Do you price match? 

Yes, we will price match any brick and mortar store.

Q: What kinds of specials do you run?

  • $10 Tuesdays – everything $15 in store is $10 on Tuesdays!
  • Everything in store is buy 4 get one free
  • When you buy both a pendant and chain, get $5 off
  • 10% off first time customers, and 10% off for new customer referrals
  • Everyday Discounts:
    • 20% off for First Responders
    • 20% off for VIP customers
    • 15% off for Military Veterans

Q: I’m a local artist or craftsman, will you buy my stuff?

We do not buy secondhand items. However, we will buy original pieces from local artists and craftsmen. We are always looking to buy hand-blown glass pieces. We also offer consignment for local artists.

Q: You don’t have something in stock that I need, can you get it for me?

Yes, you can stop in or call anytime to request a particular item (item/sku numbers are always helpful to ensure you get the right product). We will call you when your order arrives and hold the item for 30 days. Down payment is not required on most special orders.

Q: Will you buy my old jewelry, knives, vapes, pipes, etc?

No, we do not buy secondhand items. We are not a pawn shop or a secondhand store. We can offer consignment for select items.

Vape

Q: What affects the lifespan of my coil?

Nothing lasts forever. Coils have a lifespan, like all things. You may notice a burnt or peppery taste, less vapor production, or leakage issues with your atomizer. These are all signs that your coil may need to be changed. If your coil and wicking material looks dark, crusted, or flat-out ugly, change that coil!

A lot of variables influence coil performance and longevity. Lower ohms means less resistance, which sucks more power from your battery to heat your coil faster. Heavier vaping means more demand from your coil. A casual vaper will have to change their coil less frequently than a vapomaniac.

Flavors also influence coil longevity. Sweeter flavors caramelize and “gunk up” coils faster than, say, a basic fruit flavor. If you love dessert or sweet coffee flavors, anticipate more coil changes. Other variables include acidity, viscosity (higher VG blackens coils faster), and length of time the firing button is pressed (longer draws = shorter coil life).

Q: How often should I change my coil? How do I know if I need a new one?

Some flavor purists insist on changing their coils and wicks every time they change flavor. Some vapers only change their coils when it is absolutely necessary. Think of it like changing the oil in your car; different performance needs change the upkeep necessity. Coils usually need to be changed anywhere from weekly to monthly.

As a general rule, your coil should be changed if you experience any of the following:

  • Reduced flavor/vapor production
  • Leakage issues
  • Gurgling
  • Burnt taste
  • Lingering flavors
  • Weird ohm readings
  • Dissatisfaction with your vape in general

Heavy vapers should change their coil every 5 to 7 days. Moderate vapers should change their coils every two weeks. Light vapers can get away with changing their coils every 3 to 4 weeks. These are general guides, and if you experience any of the above symptoms, you should probably change your coil sooner.

Q: How do I change my coil?

There is no universal method for coil changing. With such a wide variety of coil options in the vaping world, every atomizer has its own method options. Generally, you should ensure that you’ve emptied all e-juice from your atomizer. For tank users, make sure the tank is empty. For RDA folks, make sure all excess e-juice is clear.

For pre-built and stock coils, the coil can be unscrewed from the atomizer. Build decks usually have a hex-screw or Allen wrench with which to unscrew your coil from the posts. YouTube is a great resource for finding specific tutorials on your atomizer’s removal process. No two atomizer models are identical, so some research may be required.

Pre-built coils can be screwed into the atomizer deck. Remember: righty-tighty, lefty-loosey! Make sure that the pre-built coil is tightly fastened and primed.

For those new to building, we recommend checking out a coil-building tutorial. Building can get extremely technical, and there is no limit to the expertise you can achieve in coil-building.

Q: I need a new coil, but I don’t know what it is, can you help me?

Absolutely! We carry different coils for almost all popular models (even the ones we don’t sell in store).

Pipes

Q: Why smoke out of a glass pipe?

Glass tobacco pipes were created to provide a pure smoking experience by eliminating the competing tastes of metal, wood, and other porous or burnable materials by isolating the natural flavor of the tobacco. Whether enjoying a beautiful hand pipe, bubbler, or a pure glass hookah, you can be assured that glass will not impart any undesirable flavors or tastes.

Q: I’m afraid I’ll break my glass pipe. What type of glass is the strongest?

Pipes that are made of American or German borosilicate glass, that are digitally anealed, are strongest. We have a wide selection of pipes made of this material, come in and ask one of our associates to show you our inventory.

Q: What’s the difference between a $10 pipe and a $100 pipe?

The biggest differences are in the materials used (quality of glass), craftsmanship (how much time went into making the piece), country of origin, and quality control (American brand name pieces are usually inspected under light and polariscope to detect any imperfections or microfractures).

Q: What is an “estate pipe”?

Estate pipes are used tobacco pipes usually made of briar or meerschaum. Some pipes are 50-100 years old and they are cleaned and restored to a like-new condition.

Tobacco and Cigars

Q: Do you sell any local cigars?

Yes! We proudly sell D’Angelo Cigars. Find more info here.

Knives

Q: Do you sharpen knives?

We refer knife sharpening to a local craftsman. Contact Jim at 585-719-7773.

Q: How do I know if my knife is the legal length?

There are no legal length limits under New York State law, and no length limits under City of Rochester or Monroe County law. For out of town customers, please refer to your state and local penal code.

We do not sell anything illegal under New York State, Monroe County, or City of Rochester law. We do have some knives that require hunting or fishing licenses.

Q: Are switchblades and automatic knives legal to carry? What about butterfly knives?

Automatic knives are only legal to carry while in the act of hunting or fishing with a valid license, if the carrier is handicapped with the use of only one arm, or if the carrier is a law enforcement officer.

Butterfly knives and balisongs are legal to carry with a pocket clip or sheath.

Airsoft, Pellet, and BB Guns

Q: How old do I have to be to buy airsoft, pellet, or BB guns?

You have to be 18 years old with a state-issued, valid ID to purchase an airsoft, pellet, or BB gun.

Q: Do you sell gun parts?

We sell a very limited selection of gun parts. Please visit the Firing Pin for a wider selection of gun parts.

Jewelry

Q: Do you have my ring size? Can you order in my size?

If we do not have a particular ring in your size, chances are we can order it. Unfortunately, we don’t carry half sizes.

Q: Where can I get custom jewelry made? Where can I get jewelry repaired?

Greece Jewelry and Coin Exchange.

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